Shapla
ERP System
A comprehensive multi-tenant SaaS platform delivering AI-powered business management, offline-capable point of sale, multi-facility inventory control, complete HR lifecycle management, and enterprise-grade financial operations — all in one unified system.
Platform Capabilities
Multi-Tenant SaaS
Isolated data per tenant with tenant-specific customization and branding
Enterprise Security
RBAC, WebAuthn biometrics, SAML 2.0 SSO, and device fingerprinting
Offline-First POS
Full offline sales with IndexedDB storage and automatic background sync
AI Integration
AI-powered chatbot, email composer, and intelligent ticket routing
Responsive Design
Optimized for desktop, tablet, and mobile devices
Data Migration
Bulk import from CSV/Excel with auto-mapping templates
Role-Based Access
Granular permissions with multi-level approval workflows
Real-Time Updates
WebSocket communication for live data across all modules
Comprehensive Module Suite
Every module you need to run your entire business — from storefront to back office, from hiring to payroll, from procurement to financial reporting.
Point of Sale (POS)
Lightning-fast checkout with full offline capability
✓Real-time barcode scanning with camera and hardware scanner support
✓Full offline mode with automatic sync when connection restores
✓Weighted product support for items sold by kg/lb
✓Multi-payment methods: Cash, Card, Mobile, Split Payment
✓Customer display screen for transparency during checkout
✓Keyboard-optimized interface for fast operator workflow
✓Shift management with opening/closing cash counts and dockets
✓Receipt printing with customizable templates
✓Discount programs and loyalty card integration at checkout
✓Multi-register and multi-facility support
✓Rapid quantity entry with N*barcode pattern
✓Offline refund processing with queued sync
Inventory & Stock Management
Complete inventory control across all locations
✓Unified master inventory catalog (single source of truth)
✓Multi-facility stock tracking with real-time availability
✓SKU-based product tracking across POS and warehouses
✓Automated low-stock scanning and reorder alerts
✓Store requisition workflow with intelligent sourcing
✓Capacity-based ordering with min/max stock levels
✓Smart in-transit detection aggregating shipments per product
✓On-order quantity warnings to prevent overstocking
✓Stock take and physical inventory count management
✓Stock adjustment with full audit trail and reason tracking
✓Transfer orders between facilities
✓Demand planning and forecasting tools
Warehouse Operations
SAP-style warehouse fulfillment and goods receipt
✓Parent-child warehouse task model (SAP EWM-style)
✓Requisition-driven shipment creation with auto-population
✓Two-step goods receipt: warehouse review then QC approval
✓GRN invoice amount and VAT handling during QC
✓Real-time stock availability across all facilities
✓Warehouse console for centralized task management
✓One-click supplier procurement for out-of-stock items
✓Category-based product assignment per warehouse
✓Facility-based auto-reorder with min/max thresholds
✓Bin-level stock validation with overpicking prevention
Human Resource Management (HRM)
Complete workforce management from hire to retire
✓Comprehensive employee profiles with document management
✓Department and designation hierarchy management
✓Attendance tracking with check-in/check-out
✓Leave management with configurable approval workflows
✓Employee onboarding with required document checklists
✓Role-based access control with permission management
✓Employee photo management and ID card generation
✓Multi-bank account support per employee
✓Emergency contact and family information tracking
✓Employment type classification (full-time, part-time, contract)
Recruitment Management
10 Features✓Job opening creation with position details, requirements, and department
✓Applicant Tracking System (ATS) with pipeline stages
✓Interview scheduling, tracking, and management
✓Candidate status tracking: Applied, Screening, Interview, Offered, Hired
✓Recruitment reports and hiring analytics dashboard
✓Job posting with department and location assignment
✓Candidate document collection and review
✓Multi-stage interview process management
✓Offer letter generation and status tracking
✓Seamless onboarding transition for hired candidates
Payroll Management
12 Features✓Monthly payroll processing with automated calculations
✓Configurable salary structures (basic, allowances, deductions)
✓Payroll run with bulk processing for all employees
✓Payment history tracking with detailed breakdowns
✓Payslip generation and distribution
✓Tax calculation and statutory compliance
✓Overtime and bonus management
✓Attendance-linked pay calculation
✓Payroll reports: summary, department-wise, year-to-date
✓Multi-currency salary support for global teams
✓Bank file generation for bulk salary transfers
✓Payroll settings: pay periods, tax slabs, contribution rates
Customer Relationship Management (CRM)
Build lasting customer relationships and drive loyalty
✓Complete customer profiles with purchase history
✓Loyalty card program for points accumulation
✓Discount programs with automatic POS application
✓Lead management with pipeline tracking
✓Sales pipeline with visual Kanban board
✓Campaign manager for targeted marketing
✓Customer segmentation and analytics
✓Activity timeline with interaction history
✓Family member tracking for relationship building
✓Customer self-registration portal with email verification
✓Communication tracking across channels
✓Customer analytics dashboard with insights
Financial Management
Enterprise-grade accounting and financial control
✓General ledger with dynamic GL code generation
✓Accounts payable and receivable management
✓Supplier payment consolidation (consignment-style)
✓FIFO-based purchase order payment application
✓Multi-level approval workflow for expenses
✓Budget management and tracking
✓Financial reporting with custom date ranges
✓Tax management and VAT handling
✓Cost management with department allocation
✓Inter-department cost allocation matrix
✓Fixed asset management with depreciation
✓Invoice generation with customizable templates
✓Multi-currency transaction support
✓Expense management with receipt tracking
✓Audit compliance and full trail
Procurement & Purchasing
Streamlined purchasing from requisition to payment
✓Purchase order creation with multi-level approval
✓Direct purchasing module for daily market procurement
✓Bulk CSV upload for purchase entries
✓Store-specific cost and sale price management
✓Supplier management with registration portal
✓Supplier self-registration with approval workflow
✓One-click draft PO generation for out-of-stock items
✓Procurement task queue for centralized management
✓Goods receipt with QC inspection workflow
✓Supplier payment tracking (unpaid, partially paid, paid)
✓Bulk payment discount entry for supplier consolidation
Manufacturing & Production
End-to-end production planning and execution
✓Bill of Materials (BOM) management
✓Production order creation and tracking
✓Production scheduling with timeline views
✓Material Requirements Planning (MRP)
✓Quality control with inspection checkpoints
✓Production costing and variance analysis
✓Sales order management and fulfillment
✓IoT and robotics integration readiness
✓Compliance and sustainability tracking
✓Materials management with stock allocation
Asset Management
Track, maintain, and optimize all organizational assets
✓Asset registry with complete lifecycle tracking
✓Depreciation calculation (straight-line, declining balance)
✓Maintenance scheduling and work order management
✓Facility-based asset assignment
✓Asset compliance and certification tracking
✓Maintenance reports and cost analysis
✓QR code generation for asset identification
✓Asset overview dashboard with key metrics
IT Service Management (ITSM)
AI-powered IT service desk and incident management
✓AI-powered ticket classification and routing
✓Incident, problem, and change management
✓Service catalog with request workflows
✓SLA tracking and escalation management
✓Knowledge base for self-service resolution
✓AI chatbot for automated support
✓Multi-channel ticket creation (email, portal, chat)
✓Dashboard with real-time service metrics
Communication & Collaboration
Internal chat, email management, and team collaboration
✓Internal chat system with real-time messaging
✓Group and direct messaging channels
✓Email service with AI-powered draft composer
✓Centralized email template manager
✓PDF document generation
✓QR code generation for products and assets
✓TaskCenter with notifications and audit trails
✓WebSocket-based real-time updates
Program Management & Planning
Evaluate and optimize performance across all account types
✓Supplier performance evaluation with scorecards and KPIs
✓Tenant account performance tracking and benchmarking
✓B2B partner performance analysis and reporting
✓Franchisee performance monitoring with target vs actual
✓Program creation with configurable goals and milestones
✓Cross-account comparative analytics and ranking
✓Revenue and profitability tracking per account
✓SLA and contract compliance monitoring
✓Custom KPI dashboards per account type
✓Trend analysis with historical performance data
✓Action plans and improvement tracking
✓Automated alerts for underperforming accounts
Account Review & Board Decisions
14 Features✓Kanban review queue with status-based columns
✓Multi-type evaluations: supplier, tenant, B2B customer, franchisee
✓Board meeting scheduling with participant management
✓Live 3-panel meeting room (agenda, voting, discussion)
✓Real-time agenda-based voting with quorum tracking
✓Configurable voting rules per meeting type per tenant
✓Discussion threads per agenda item
✓Performance scorecards with findings editor
✓Chairperson override and vote finalization
✓Task assignment from meeting decisions
✓JWT-based meeting session tokens for security
✓Presentation mode for meeting facilitation
✓Supplier application review with product/service offerings
✓Immutable audit trail for all decisions and votes
Customer & Supplier Portal
Self-service portals for external stakeholders with dedicated login
✓Dedicated portal with separate external user authentication
✓Customer self-registration with email verification
✓Supplier self-registration with multi-step onboarding
✓Supplier product offerings submission during registration
✓Supplier service offerings with price schedules
✓Profile management with photo upload
✓Order history and transaction tracking for customers
✓Purchase order management for suppliers
✓Delivery tracking and goods receipt note visibility
✓Family member profiles for customer relationship building
✓Account settings with password management
✓Tenant-aware portal with branded experience per organization
Document Management System
Central document repository with version control and collaboration
✓Centralized document storage with folder organization
✓Version control with full revision history
✓Document sharing with granular access control
✓Comments and collaboration on documents
✓Module tagging for cross-referencing with ERP modules
✓Activity audit trail for compliance and tracking
✓Safe file type enforcement for upload security
✓Document search and filtering by module, tag, or date
✓Drag-and-drop file upload interface
✓Role-based document visibility and permissions
Technology Architecture
Built with modern, battle-tested technologies for reliability, performance, and scalability.
Frontend
- ✓React with TypeScript
- ✓Vite build system
- ✓Tailwind CSS + shadcn/ui
- ✓TanStack React Query
- ✓IndexedDB offline storage
- ✓Framer Motion animations
Backend
- ✓Node.js + Express.js
- ✓PostgreSQL (Neon serverless)
- ✓Drizzle ORM (type-safe)
- ✓WebSocket real-time
- ✓Passport.js authentication
- ✓FastAPI OCR microservice
Security & Infrastructure
- ✓Multi-tenant data isolation
- ✓WebAuthn biometric login
- ✓SAML 2.0 SSO support
- ✓Role-based access control
- ✓Device fingerprinting
- ✓Cloud object storage (S3/GCS)
Why Shapla ERP?
Purpose-built for businesses that need reliability, flexibility, and intelligence in every operation.
True Offline Capability
POS continues operating without internet. Transactions queue locally and sync automatically when connection restores. No lost sales, ever.
AI-Powered Intelligence
AI integration for smart ticket routing, email composition, chatbot support, and intelligent business insights across modules.
Multi-Facility Operations
Manage multiple stores, warehouses, and offices from a single dashboard. Each facility has independent stock, registers, and operations.
SAP-Style Workflows
Enterprise-grade processes including parent-child warehouse tasks, multi-level approvals, inter-department cost allocation, and GL staging.
Complete HR Lifecycle
From recruitment and onboarding through attendance, leave, and payroll — manage your entire workforce in one integrated system.
Financial Control
Full accounting suite with GL, AP/AR, budgeting, tax management, supplier payment consolidation, and multi-currency support.
Module Overview
| Module | Key Capabilities | Offline | AI | Multi-Facility |
|---|---|---|---|---|
| Point of Sale | Checkout, payments, receipts, customer display | ✓ | — | ✓ |
| Inventory Management | Stock tracking, reorders, transfers, stock takes | ✓ | — | ✓ |
| Warehouse Operations | Fulfillment, goods receipt, shipments, bin management | — | — | ✓ |
| HRM — Core | Employees, departments, attendance, leave | — | — | — |
| HRM — Recruitment | Job openings, applicants, interviews, hiring pipeline | — | — | — |
| HRM — Payroll | Salary processing, structures, payslips, tax, reports | — | — | — |
| CRM | Customers, loyalty, discount programs, campaigns | ✓ | — | ✓ |
| Financial Management | GL, AP/AR, budgets, tax, cost allocation | — | — | ✓ |
| Procurement | Purchase orders, direct purchasing, supplier portal | — | — | ✓ |
| Manufacturing | BOM, production orders, MRP, quality control | — | — | ✓ |
| Asset Management | Asset registry, depreciation, maintenance, work orders | — | — | ✓ |
| IT Service Management | Tickets, incidents, SLA tracking, knowledge base | — | ✓ | — |
| Communications | Internal chat, email, notifications, templates | — | ✓ | — |
| Program Management | Supplier, tenant, B2B, franchisee performance evaluation | — | ✓ | ✓ |
| Planning & Board Decisions | Review queue, board meetings, live voting, task tracking | — | — | ✓ |
| Customer & Supplier Portal | Self-registration, orders, deliveries, profile management | — | — | ✓ |
| Document Management | Version control, sharing, comments, module tagging, audit trail | — | — | ✓ |
Shapla ERP System
One platform to manage your entire business. From the shop floor to the top floor.